Welcome to Bassalt! By accessing or purchasing from our website, you agree to comply with the following terms and conditions
.1. General
1.1 These terms govern your use of our website and the purchase of products.
1.2 Bassalt reserves the right to modify these terms without prior notice. Please review regularly for updates.
2. Product Information
2.1 We strive to display our products as accurately as possible. Colors may vary slightly due to screen settings.
2.2 Product availability is subject to change without notice.
3. Orders and Payments
3.1 All orders are subject to acceptance and availability.
3.2 Payments must be made in full at the time of purchase. Accepted methods include [list payment methods].
3.3 Prices are displayed in MXN and include/exclude applicable taxes.
4. Shipping and Returns
BASSALT Returns & Exchange policy Last updated: December 1, 2024
At BASSALT, we strive to provide you with the highest quality products and services. To ensure your satisfaction, we present our return and exchange policies.
4.1. General Requirements
Products must be in perfect condition, unused, unaltered, and with all original tags intact.
Items must be returned in their original packaging, along with the purchase receipt.
If the product shows signs of use or alterations, the request for exchange or return will not be processed.
4.2. Return and Exchange Period
Exchanges: You may request an exchange within 7 calendar days after receiving your order.
Returns: Returns are only accepted within 10 calendar days after receiving the product.
4.3. Request Process
1. Contact: Fill out the request form at the following link: https://www.bassalt.com.mx/contact, selecting “Returns and Exchanges” as the request type in the form. Provide your order number and the reason for your request in the “Message” field of the form.
2. Validation: Our team will review your request and provide instructions for the return or exchange within 5 business days.
3. Shipping: For returns or exchanges, the customer is responsible for shipping costs unless the request is due to an order error by BASSALT or a manufacturing defect.
4. Resolution: For exchanges, the new product will be shipped once the original item is received and validated.
For approved returns, the refund will be processed within 10 business days after the product has been reviewed and approved for return.
4.4. Exclusions
Returns or exchanges are not accepted for: Items on promotion or discount.
Accessories and undergarments for hygiene reasons.
Returns are only accepted for manufacturing defects or order errors.
4.5. Refund Methods
Refunds will only be processed using the same payment method as the original purchase.
For card payments, the time for the refund to appear depends on your bank.
6.4. Contact and Support
We are here to assist you with any questions:
Email: shop@bassalt.com.mx
Business Hours: Monday to Friday, 10:00 AM to 5:00 PM Thank you for choosing BASSALT, the undying brand.
5. Intellectual Property
5.1 All content on this website, including images, designs, and text, is the property of Bassalt and may not be reproduced without permission.
6. Limitation of Liability
6.1 Bassalt is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
7. Governing Law
7.1 These terms are governed by the laws of [applicable jurisdiction].
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